Hearing Loop

The Ngaio Marsh Theatre features a hearing loop – both passive and active.

Wheelchair Access

Haere-roa is wheelchair accessible and has wheelchair allocated seating for theatre shows in the Ngaio Marsh Theatre. There is lift access for events in Bentleys.

The building features two lifts, one up to each half of the second story.

If you have special seating requirements, please contact us at functions@ucsa.org.nz

Haere-roa is visually transparent and wheelchair accessible.

Accessible Transport

Haere-roa is on public transport routes. See our Getting Here section for more information.

Mobility Car Parks

There are Mobility Car Parks located close to Haere-roa’s main entrance and the route to the entrance is step free.

There are several accessible toilets within the building, including in the Social Space and the Ngaio Marsh Theatre on the first floor, and in the Bentley’s bathrooms on the second floor - these are all clearly marked.

Bathrooms

All bathrooms within the building are gender neutral.

Door Open Times

Doors are open for two hours from the advertised event start time. We do not open doors before the advertised start time.

No Pass Outs

There are NO PASS OUTS. Once you leave, you will not be permitted to re-enter the venue.

We are cashless

All of our venues use touchless payments at retail outlets, meaning a safer and more efficient service for guests and staff alike.

Lost Property

Event organizers take no responsibility for personal possessions brought to the event.

Please note that while, as a venue, we endeavour to communicate with audiences as fully as possible, these conditions may change at short or no notice for reasons at the discretion of venue management.

Doors and Pass Outs

Doors are open for two hours from the advertised event start time. There are NO PASS OUTS. Once you leave, you will not be permitted to re-enter the venue.

All persons entering Haere-roa must be appropriately dressed. The right of admittance is reserved to venue staff and decision will be final.

In particular, no person will be permitted entry to the Venue with:

• Bare feet

• Heels, open toed shoes or shoes without a heel strap (e.g. slides)

• Clothing containing offensive messages.

• Gang patches, or symbols.

• Inappropriate costume

Behaviour

Please abide by the instructions of security and staff at all times. Patrons may be refused entry or asked to leave if they:

• Are not in possession of a valid ticket or wristband

• Are the subject of a current trespass order

• Attempt to bring in, or are found with, prohibited items (full list of items below)

• Appear intoxicated or under the influence of drugs.

• Behave in a disorderly or offensive manner

• Fail to comply with security or venue staff requests, such as agreeing to a search

• Are carrying out illegal or unauthorised activities within the venue

Age Restrictions

All concerts at Haere-roa are R18 unless otherwise advertised. Please ensure you have valid proof-of-age ID on you in the form of: NZ driver’s license, current passport, or kiwi access card. Physical copies only, photographs will not be accepted.

Prohibited Items

All event participants agree to submit to security screening on entry including searches of bags, pockets, and jackets on entry to the venue.

The list of items which are prohibited include but are not limited to the following:

• Alcohol - any alcohol found at the Event Site will be confiscated and will not be returned and the offending patron(s) ejected from Event Site for the remainder of the Event.

• Glass (jars, bottles, containers, mirrors and perfumes).

• Air horns.

• Weapons or explosives of any kind (including potential missiles).

• Illegal substances.

• Animals (excluding service dogs such as guide dogs and police or emergency service dogs).

• Nitrous oxide bulbs and canisters.

• Flares, fireworks, sparklers explosives, or any fire twirling equipment.

• Fires and open flames.

• Flammable liquids.

• Instruments.

• Advanced personal vaporizers (or modified APVs) or liquid refills for E-Cigs.

• Sound systems.

• Portable laser equipment and pens.

• Sharpies, markers, paint cans or paint pens.

• Drones or other remote-control devices.

• Couches and chairs.

• Anything studded (i.e. belts, wristbands etc).

• Audio or video recording devices (including GoPro and similar).

• Professional photography equipment (eg telephoto lenses; any lens over 20cm; any detachable lens; stands or other commercial equipment or anything deemed by Event staff to be professional photography equipment).

• Kites or sky lanterns.

• Toy guns, water guns or slingshots.

• Monopods, tripods or attachment sticks(selfie-sticks).

• Skateboards, scooters, wagons, carts, rollerblades, roller skates, bicycles, quad-bikes, segways, hoverboards, self-balancing scooters or any personal motorised vehicles.

• Unauthorised solicitation materials including handbills, flyers, stickers, beach balls, give-aways, samples, or other promotional items.

• Any other item deemed by Event staff (in their discretion) to be dangerous or offensive or potentially dangerous by Event organisers.

• Eskys and coolers.

• Umbrellas.